Privacy Policy
Effective Date: April 20, 2025
Revyval Health, LLC (“Revyval Health,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, telehealth platform, SMS system, or any of our services.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
Name
Email address
Phone number
Date of birth
Address
ID documentation (for telehealth verification)
1.2 Health Information (Protected Health Information / PHI)
Collected for medical and telehealth purposes:
Lab results
Medical history
Symptoms, health goals, treatment preferences
Physician notes and prescriptions
(Collected and stored in accordance with HIPAA where applicable.)
1.3 Technical & Usage Information
IP address
Device type
Browser type
Pages viewed, session duration
Cookies and website analytics data
1.4 Mobile Information
Your phone number
Device/carrier details
SMS/MMS interaction data (timestamps, delivery status)
2. How We Use Your Information
We use your information to:
2.1 Provide Medical & Telehealth Services
Create your patient file
Schedule physician consults
Coordinate labs, prescriptions, and treatment plans
Communicate important updates regarding your care
2.2 Operational & Administrative Purposes
Respond to customer support requests
Process payments
Maintain internal records
Prevent fraud and ensure security
2.3 Communication Purposes
Appointment reminders
Follow-ups
Refill alerts
Lab and treatment notifications
Customer support texts
Optional: promotional messages only if you explicitly opt in
2.4 Legal Compliance
We may use your data to comply with:
HIPAA
Federal and state regulations
Law enforcement requests
3. How We Disclose Your Information
We do not sell your information.
We may disclose information to:
3.1 Subcontractors and Service Providers
Only when necessary to deliver your care:
Labs (LabCorp, Quest Diagnostics)
Licensed pharmacies
Telehealth physicians
Payment processors
Secure messaging/SMS providers
All subcontractors handling PHI must comply with HIPAA or equivalent standards.
3.2 Legal Requirements
We may disclose information if required to:
Comply with federal/state law
Respond to subpoenas or court orders
Protect the safety of our patients or staff
3.3 Business Transfers
If Revyval Health undergoes a merger, sale, or acquisition, data may be transferred under confidentiality agreements.
Important SMS Disclaimer
All the above categories exclude text messaging originator opt-in data and SMS consent. This information will never be disclosed, sold, or shared except with the aggregator/carrier required to deliver messages.
4. Mobile Information & Text Messaging Privacy
If you opt into SMS:
4.1 Data Protection
Your SMS opt-in data:
Will not be shared with any third parties or affiliates for marketing
Will only be used for the specific messaging purposes you consented to
4.2 SMS Use Cases
SMS messages may include:
Appointment reminders
Treatment updates
Prescription notifications
Lab instructions
Customer support
Optional promotional messages (only if you opt in)
4.3 Opt-Out
You may opt out at any time by replying STOP. We will send a confirmation message and discontinue all further texts.
4.4 Carrier Compliance
Carriers are not liable for delayed or undelivered messages.
4.5 Message and Data Rates
Standard message/data rates may apply depending on your carrier.
5. Data Security
We use administrative, technical, and physical safeguards to protect your information, including:
Encrypted storage
Secure telehealth platforms
Restricted staff access
HIPAA-compliant systems where applicable
Regular security monitoring
Despite best efforts, no system is 100% secure. You agree to use our services at your own risk.
6. Your Rights
You have the right to:
Request access to your personal information
Request corrections or updates
Request deletion (where legally permissible)
Opt out of promotional messaging
Opt out of SMS by texting STOP
Request clarification on data usage
HIPAA rights apply to all PHI collected for medical care.
7. Policy Updates
We may update this Privacy Policy from time to time.
Updates will be posted at:
https://leads.revyvalhealth.com/privacy-policy
Your continued use of our website or services means you accept the updated terms.
8. Contact Us
If you have questions or requests regarding this Privacy Policy:
Revyval Health, LLC
750 S Park Road, Unit 117
Hollywood, FL 33021
USA
Phone: +1 954-828-0953
Email: info@revyvalhealth.com